Terms of Service

Last updated: 10 November 2026

Welcome to Smoothly.

These Terms of Service govern your use of our website and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable South African law.

Throughout these Terms, "Smoothly", "we", "us", and "our" refer to the business operating the Smoothly online store.

1. General Conditions

By using our website, you agree to provide accurate information when placing orders and to use our services only for lawful purposes.

You may not use our website to engage in fraudulent, unlawful, or harmful activities.

We reserve the right to refuse or cancel orders where there is a legitimate reason to do so, subject to applicable consumer protection laws.

2. Products & Product Information

Smoothly offers personal-care products, including our Crystal Hair Eraser.

We make reasonable efforts to ensure product descriptions, photographs, specifications, and prices are accurate.

However, minor variations in product appearance may occur due to lighting, screen settings, or manufacturing differences.

We do not guarantee that every customer will experience identical results when using our products.

Product suitability and results may vary depending on skin type, hair type, and correct usage.

Nothing in this section limits your rights to receive goods that are safe, of acceptable quality, and reasonably fit for their intended purpose.

3. Product Use & Safety

Customers should follow all instructions and safety information provided with Smoothly products.

Our Crystal Hair Eraser is intended for external cosmetic use only.

Customers should avoid using the product on irritated, damaged, or otherwise unsuitable skin and discontinue use if irritation or discomfort occurs.

Customers are encouraged to perform a small patch test before broader use.

Smoothly is not responsible for harm caused solely by misuse or use contrary to clear safety instructions, to the extent permitted by law.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable product safety and consumer protection obligations.

4. Pricing & Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Applicable taxes and delivery charges will be disclosed before checkout.

We reserve the right to update product prices and promotional offers without prior notice. Changes will not affect orders already accepted at an agreed price, except as permitted by law.

Payments must be completed through the payment methods made available at checkout.

5. Orders & Availability

After placing an order, you will receive an order confirmation using the contact information provided.

All orders are subject to product availability and successful payment processing.

If we are unable to fulfil an order, we will notify the customer and provide any refund required under applicable law.

We reserve the right to investigate suspected fraudulent transactions and take reasonable action to protect our customers and business.

6. Shipping & Delivery

Smoothly currently delivers within South Africa.

Our estimated delivery timeframe is 5–10 business days.

Delivery times may vary depending on the destination and courier operations.

Full delivery information is available in our Shipping Policy.

Customers retain all applicable statutory rights relating to delivery delays, non-delivery, and cancellation.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, together with applicable South African consumer protection legislation.

We offer eligible customers a voluntary 30-day return period, subject to the conditions stated in that policy.

Additional statutory rights may apply to defective, unsafe, incorrectly supplied, or otherwise non-compliant goods, as well as qualifying online transaction cancellations.

8. Intellectual Property

All original Smoothly branding, logos, website content, graphics, and other intellectual property owned by Smoothly are protected under applicable intellectual property laws.

You may not reproduce, distribute, or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

9. Website Availability

We aim to maintain a reliable and secure online shopping experience.

However, temporary website interruptions may occur due to maintenance, technical issues, or circumstances outside our reasonable control.

We do not guarantee uninterrupted access to our website.

10. Limitation of Liability

To the extent permitted by applicable law, Smoothly will not be liable for losses arising solely from circumstances beyond our reasonable control or from improper use of our website or products.

Nothing in these Terms excludes or restricts liability for defective or unsafe goods, gross negligence, or any other liability that cannot legally be excluded.

Customers retain all rights and remedies provided under South African law.

11. Privacy & Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected through our website may be used to process orders, arrange delivery, provide customer support, and operate our business.

For further information, please review our Privacy Policy.

We handle personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, or legal obligations.

Updated terms will be published on our website.

Changes will not retrospectively remove rights already acquired by customers or alter existing agreements unlawfully.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law and relevant consumer dispute-resolution procedures.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Smoothly Customer Support

Email: smoothly.sa@gmail.com

We aim to respond to customer enquiries within 1–2 business days.

Thank you for shopping with Smoothly.