Shipping Policy

Last updated: 10 November 2026

At Smoothly, we strive to make your shopping experience simple, reliable, and convenient.

We work with delivery partners to ensure your order reaches you as safely and efficiently as possible.

1. Shipping Locations

Smoothly currently ships to eligible addresses within South Africa.

Delivery availability may vary depending on your location and courier coverage.

At this time, international shipping is not available.

2. Estimated Delivery Times

Our estimated delivery timeframe is 5–10 business days from order confirmation.

Business days exclude weekends and South African public holidays.

Delivery times may vary depending on your location, courier operations, and unforeseen circumstances.

Any delivery date or timeframe specifically agreed with you at checkout or in your order confirmation will apply, subject to your rights under South African law.

3. Shipping Fees

Shipping fees, where applicable, will be clearly displayed at checkout before you complete your purchase.

The total amount payable, including applicable delivery charges, will be presented before payment.

4. Order Confirmation & Tracking

Once your order has been successfully placed, you will receive an order confirmation using the contact details provided at checkout.

Where tracking is available, tracking information will be shared once your order has been dispatched.

Please allow time for courier tracking systems to update after dispatch.

5. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Courier disruptions.

• High order volumes.

• Public holidays.

• Severe weather conditions.

• Delivery location restrictions.

• Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Your rights to cancel an order or obtain a refund where delivery obligations are not met remain protected under applicable South African law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery details at checkout.

If you notice an error in your shipping address, please contact smoothly.sa@gmail.com as soon as possible.

We will attempt to update your details before dispatch, where reasonably possible.

Additional delivery charges resulting from incorrect information supplied by the customer may apply where legally permissible and communicated in advance.

7. Lost or Missing Parcels

If your parcel has not arrived within the expected delivery period, please contact our support team.

We will investigate the issue with the relevant courier and work toward an appropriate resolution.

Where goods are lost before delivery is accepted by the customer, Smoothly will honour its obligations under applicable consumer protection law.

8. Damaged Deliveries

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where available, include photographs of the damaged packaging and product to help us resolve the issue efficiently.

Damaged or defective products will be handled in accordance with our Return & Refund Policy and applicable consumer rights.

9. Contact Us

For questions about shipping, delivery, or order tracking, please contact:

Smoothly Customer Support

Email: smoothly.sa@gmail.com

We aim to respond within 1–2 business days.

Thank you for choosing Smoothly.