FAQ

Frequently asked questions

How long does delivery take?

Delivery usually takes 2–5 working days across South Africa.

Is delivery free?

Yes. Free delivery on all orders.

What is your money-back guarantee?

If Smoothly isn’t for you, our 30-day money-back guarantee covers you from delivery. Email us and we’ll sort it out.

Does epilating hurt?

The first session can sting a little — like a quick pluck. It gets easier each time as hair grows back finer. Start on legs, then move to more sensitive areas once you’re used to it.

How does the Smoothly Epilator work?

It grips hair and removes it from the root, so skin stays smooth for weeks instead of days. Use on clean, dry skin and glide slowly against the direction of hair growth.

How do I clean it?

Switch it off. Brush away loose hairs after each use. Wipe the head with a dry or slightly damp cloth. Don’t submerge it in water unless your model’s manual says it’s waterproof.

Who is Smoothly for?

Made for busy SA women who want smooth skin without constant shaving or salon wax appointments.

Can I use it with Smoothly Body Cream?

Yes. After epilating, smooth on Smoothly Body Cream to soothe and hydrate.

Still stuck? Contact us.